PREMIER SUPPORT + SA
$
SUBSCRIPTION ADVANTAGE
$
PREMIER SUPPORT
(SRP in USD)
$
TOTAL COST ANALYSIS
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Enterprise License Program (ELP) discount
25% discount on Premier Support SRP, ELP level 1 and higher
Technical Relationship Manager (TRM) Services
Provides complete support account management.
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CloudBridge
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XenApp
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XenServer
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# of licenses
Price per License (SRP)
Premier Support
3
$1,000
Subscription Advantage
3
$400
Total:
$4,200
SA Active
# of licenses:
XenApp
CloudGateway
NetScaler
Gateway VPX
EdgeSight
NetScaler
Provisioning
Server
XenServer
XenDesktop
CloudBridge
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Cost to add Premier Support:
$
CloudBridge
CloudGateway
EdgeSight
NetScaler
NetScaler
Gateway VPX
Provisioning
Server
XenApp
XenDesktop
XenServer
Show Additional Details
Hide Additional Details
# of licenses
Price per License (SRP)
Premier Support
3
$1,000
Subscription Advantage
3
$400
Total:
$4,200
SA Active
# of licenses:
CloudBridge
CloudGateway
EdgeSight
NetScaler
NetScaler
Gateway VPX
Provisioning
Server
XenApp
XenDesktop
XenServer
Cost to add Premier Support:
$
Show Additional Details
Hide Additional Details
# of licenses
Price per License (SRP)
Premier Support
3
$1,000
Subscription Advantage
3
$400
Total:
$4,200
SA Active
# of licenses:
CloudBridge
CloudGateway
EdgeSight
NetScaler
NetScaler
Gateway VPX
Provisioning
Server
XenApp
XenDesktop
XenServer
Cost to add Premier Support:
$
Show Additional Details
Hide Additional Details
# of licenses
Price per License (SRP)
Premier Support
3
$1,000
Subscription Advantage
3
$400
Total:
$4,200
SA Active
# of licenses:
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Technical support coverage hours
Worldwide 24x7x365
Number of support incidents
Unlimited
Products supported
All software products
(excludes XenServer Free, XenDesktop Express and other free product versions)
Support type
Reactive
Remote support
Using Citrix GoToAssist, the #1 remote support service according to IDC, technical support engineers quickly resolve complex issues using screen sharing, chat and other tools
Follow-the-sun case management
Cases are seamlessly transferred from one support center to the next, following-the-sun, to ensure cases are worked continually for rapid resolution
Number of admin contacts per support agreement
Unlimited
Enterprise License Program (ELP) discount
25% discount on Premier Support SRP,
ELP level 1 and higher
Agreement term
1, 2, 3, 4, 5 years
TechEdge technical support training
Citrix TechEdge is a one-day training event on the latest troubleshooting techniques, methodologies, and diagnostic tools from Citrix technical support escalation engineers. TechEdge is held twice annually, once each during Citrix Synergy US and Citrix Synergy Europe.
Required at time of product purchase
No
Prerequisites
Active Subscription Advantage
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